Frequently Asked Questions

We know how important your stationery is. We will be happy to provide you with a hand cut sample on the material of your choice. This is usually done after the final approvals.  Our pricing includes one set of proofs and if additional sets are asked for, this may be subject to an extra charge of £20+vat each.

There is no minimum total order value, however the process we use, forces an element of set up costs. Your price will be inclusive of this costs – please contact us for more information.

No. It is often the case that the quantities for your other stationery items depend on the response from your invitations. You can place your stationery order separately and we will have all your design and colour preferences remembered to make ordering your other stationery items extra easy. It is advisable though to take advantage of packages we may have on offer to keep the total cost of your stationery down.

We would require a 50% deposit when placing the order and the balance when the stationery is complete. Orders will only be despatched once the payment has cleared to our bank. You can always pay be credit or debit card.

Whilst, we can provide some guidance, we suggest that the text should be send to [email protected] once your order has been placed. For all other items such as inserts, menu cards,  order of service cards please email details over to us. We will assist in any way we can.

Please ensure that the text files are checked thoroughly before they arrive to us.  Amendments take a lot of time to correct and we reserve the right to charge for these text corrections.

Yes. We will send you proofs of the text for all your stationery items via email in the form of a pdf document for you to view. It is only once you have signed the confirmation of these proofs in writing that we will proceed with your order. If you would rather have a hard copy of your proofs, please inform us upon ordering and this will be arranged for you.

Your proof will show you how your wedding insert is going to appear to your guests. You should therefore check that all spelling is correct, you are happy with the layout, all stationery items are included, all dates and information is correct and the colours you have chosen are correct (if applicable). We include a proof check sheet with every set of proofs we send out, making it easy and straightforward for you to check.

If you have opted for your stationery to be delivered, your wedding stationery will be securely packed in a solid double-walled box and delivered by courier. Please let us know if you wish for your wedding stationery to be sent to a work address.

If a delivery has been asked for, there will be a UK delivery charge. However, Image Event Print reserves the right to delivery this free of charge. Due to their size, table plans are sent separately. Overseas delivery are available and prices are quoted on checkout.

We always advise purchasing an extra 5 – 10 invitations to be on the safe side as there can often be last minute changes to your guest list. If you do, however, need to order additional invitations then providing there are no changes you wish to make, we will produce them for you. In such events, please email us on [email protected] or call us on 0330 010 2267 of your needs and we will advise you best course of action.

If you wish to cancel before you have approved your proofs then Imagine Event Print reserve the right to charge a cancellation fee.  Please state clearly your reason for the cancellation in an email to [email protected], the team at Imagine Event Print reserve the right to charge for the work already done.

The font for the information inside your stationery can be chosen by you. We have suggested a number of fonts that we feel compliment your wedding stationery design for you to choose from; however we have an extensive collection of fonts. If you have a specific font in mind you are welcome to specify an alternative and we will do our best to help.

To encourage a prompt reply, we recommend you include an RSVP card for your guests, complete with addressed envelope for their return. Our RVSP cards are designed to fit perfectly inside your invitation to give your guests no excuses for late replies! If you are getting married in an area not familiar to your guests it is also advisable to include an information sheet with details of the venue and hotels in the surrounding area. This can slip just behind your invitation with the RSVP inside the envelope.

Yes. All envelopes and inserts for any stationery that requires them, are included in the price.

Yes. Please email us at [email protected] or call on 0330 010 2267 to discuss your requirements.

Yes. We can arrange for text to be printed in other languages; however the text must be supplied via email in full and checked by you. We do not accept responsibility for any spelling or grammatical errors made in the original text supplied.

If your wedding is taking place during the busy summer months, it is advisable to send out save the date cards to your guests between 6 – 12 months in advance. Your wedding invitations will then follow closer to the time. Similarly, if your wedding is overseas or requires your guests to make a number of arrangements, then save the date cards are ideal to ensure enough time is allowed.

If you are inviting children to your wedding, you should include their names on their parents’ invitations. If your guest’s children are not included on their invitation they should assume the invitation is for them only. If you are not inviting children to your wedding, it would be polite to include a line at the bottom stating this.

If a number of guests cannot attend your wedding it is generally acceptable to send invitations out to others, as long as you sent your original invitations out early enough. This should be done as soon as possible however to avoid guests feeling second choice!

It is courteous to send invitations to family and close friends you know cannot attend as a polite gesture. This is usually greatly received, kept as mementoes and seen as nice token for those who wish to attend but cannot.

It is generally considered impolite to include a gift list with your wedding invitations. Traditionally guests would ask the mother of the bride, or wedding hosts, for gift ideas. If you wish to send a gift list to your guests, it is advisable to send your list along with an information sheet or menu form to your guests at a later date once they have confirmed.